Key Holding

British Standard 7984:2014 Applies

Key holding is exactly what it states. We hold the keys for you in a safe environment and can then assist you in several ways. Firstly, in the event of an alarm or emergency situation, we can attend your premises and gain access to find out what the problem is. This service is normally used in conjunction with our first responders’ service. We can also store spare sets of your office keys so that in the event of you losing your keys, we can attend and let you back in. You can also store your house, car, gate, safe and other domestic keys with us. For example, if you have lost your car keys and are stuck - call our 24-hour emergency control room and we will bring out a spare set for you so you can get home. Please note; a call out charge applies for this service.

Taking Care of Your Keys

The keys are kept in a tamper-proof pouch that is sealed with a uniquely numbered seal. They are checked twice a day, and then counter checked by a manager. In the event a key needs to be used, the seal to the pouch is broken; after use, the key is replaced back into the pouch and re-sealed with another seal, and then logged. No personal data, like your address or phone number, is kept with your keys. Everything is coded, so all information is on a need-to-know basis and no unauthorised person can extract any information.


Our fee for the key holding service is just £25.00 per calendar month, which is billed monthly in arrears. If we do not get any call outs, there is nothing else to pay. As with all our services, you are not tied to any contract; you can cancel at any time without any financial penalty.

Case Study

A member of staff had gone into a rear yard of a unit with a high exterior perimeter fence. The door shut behind her and her keys were on a desk inside - she was stuck as all other staff members had already gone home. She called our 24-hour control room and within fifteen minutes, we had released her using our spares and reunited the staff member with her keys. Further information:

 Location: West Bromwich, Small Industrial Unit

 Time: 8:15 p.m.

Contact us, 

in Birmingham, West Midlands, to find out more about our key holding security services.